Successful Attributes and Skills Excellent communication skills and ability to be a team player Ability to minimize and redirect customers frustrations Technically knowledgeable, experienced, or trainable on product line Outgoing and patient personality with good client relations ability Professional appearance Excellent communication capability Strong organizational skills 1 years of Service Advisor experience Technical certification a plus Manufacturer certifications a plus Proven track record Ability to supply CSI Reports and Productivity Reports Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Meet requirements of state and federal law for automobile repair and consumer protection. Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs. Supervise cleaning and preparation of new and used vehicles. Perform a consultative vehicle delivery with client when work is completed. Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery. Administer new and used vehicle warranty repairs in accordance with warranty specifications. Write and verify accurate repair orders and include supporting documentation. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. Refer to service history, inspect vehicle, and recommend service to clients. Repeat new vehicle sales by providing a premium Aftersales experience for each client. Interact with customers to determine immediate service needs Serve as a liaison between technicians and customers Provide excellent customer service experience Use a consultative approach to educate customers on services and products Support center goals for service by generating: High sales of services, parts, and accessories. Record them along with current vehicle and client information on the repair order. What You Do Inspect vehicles and apply proper resources to accurately identify and verify clients' service needs. As a driver's personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients. Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. Quick Apply Full-time 16 hours ago Full Job Description Open Road Great People - Great Product - Great Techs Service Advisor Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road's standards.
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